Team Spotlight - Laura Carter

September 30, 2021

Today, we want you to meet Laura Carter, Nlets' Chief Human Resource Officer. She has been with Nlets since 1990 (for more than 30 years!) and shared with us what she finds most motivating about her job and much more. 

  • Q: How did you first hear about Nlets?

  • A: I first heard about Nlets over 30 years ago from a friend (our current Executive Director Frank Minice’s mother). She told me that the Administrative Assistant for her husband’s company was leaving and that I had to apply for this job – it included lots of great travel. I had only been in Phoenix a little over a year and liked the job I was at and was initially not interested in seeking a new position. She eventually convinced me to at least interview, and after doing so I decided I HAD to be a part of it! I had had no idea that such a company existed that provided such a critical service to law enforcement, but I'm so glad that I found Nlets.


  • Q: What are your major responsibilities?

  • A: Initially, I worked solely with the Executive Director and Operations Director.  We had a very small staff and I was the only admin. I did EVERYTHING in the office from bookkeeping, transcribing minutes, typing letters (on a typewriter with carbon paper!), packaging and mailing, and running the Annual Business Meeting. It wasn’t until 9 years later that we hired another administrative assistant to help out. I have held many titles during my career with Nlets. After starting as Administrative Assistant, I became Executive Assistant, Business Manager, Human Resource Specialist, Human Resource and Administrative Director, and now I am the Chief Human Resource Officer. In my current position as CHRO, I am responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, change management, organizational and performance management, staff training and development, and compensation. 


  • Q: Why did you choose to work at Nlets?

  • A: To be honest, the opportunity to travel excited me at first. I had only been on a plane once in my life, and that was when I moved to Phoenix. Since that time, Nlets’ meetings have taken me to 36 states, DC, Puerto Rico and various cities in Canada.


  • Q: What are three words you’d use to describe Nlets and why?

  • A: The first word that comes to my mind is family. Nlets treats their employees and representatives like family. One great example of this occurs every year at our Annual Business Meeting. The ABM provides an opportunity for staff, our membership, and industry partners to gather and share new ideas, tackle challenges, and determine our road-map for a year of further growth and progress in law enforcement and public safety information. In addition, we provide an environment where representatives are encouraged to bring their families by providing family-friendly venues and entertainment for them to enjoy as well.  Throughout my 30 years at Nlets, not only have I seen my colleague’s children grow up, but my own growing with them, and making families of their own. The friendships I have made along the way have continued and will continue for my lifetime.The other two words I would use are commitment and dedication. The commitment of our staff to think outside of the box and provide the best services and technology to support the exchange of critical criminal justice information, and the dedication of our staff that show up every day and give 110% to support our mission.


  • Q: What motivates you to wake up and go to work?

  • A: You can work at a job to get a paycheck, but the joy and fulfillment of working in a job that makes a difference every second of every day and with people that you consider extended family is what motivates me. I guess you could call me the Nlets HR salesperson, because I love talking with potential new employees about the mission and culture of Nlets and sharing my passion for this great company.